quality

ASES operates under internationally recognized quality and accreditation systems to ensure full compliance with aerospace and industrial requirements.

QUALITY SYSTEM OVERVIEW

• Certified Quality Management System audited by Bureau Veritas
• NADCAP accredited laboratory for non-metallic materials testing
• Compliance with international aerospace standards and regulatory requirements

CERTIFICATIONS

QUALITY POLICY STATEMENT

ASES aims to be the preferred, competitive, and leading provider of composite materials within the Aerospace industry, supporting OEMs, MROs, and composite manufacturing organizations.

To achieve these strategic targets, ASES is committed to:

• Meeting all applicable aerospace quality management, accreditation, and customer-specific requirements, as well as those of regulatory authorities and other relevant interested parties.
• Achieving and maintaining quality objectives focused on on-time delivery, material conformity, reliability, customer satisfaction, and competitive performance in aerospace and industrial composite material supply.
• Continuously improving the effectiveness of our Quality Management System by enhancing process maturity, strengthening risk-based thinking, and consistently meeting or exceeding customer expectations.


This policy is communicated, understood, and applied at all levels of ASES.



MANAGEMENT COMMITMENT


ASES Management is fully committed to upholding this Quality Policy and ensuring its effective implementation throughout the organization.

It provides the foundation for setting and reviewing our quality objectives and guides the decisions that support our strategic direction.

We ensure that the policy is communicated, understood, and integrated into daily operations, enabling every employee to contribute to the performance and continual improvement of our Quality Management System.

Aligned with all applicable aerospace standards, ASES remains dedicated to maintaining excellence, strengthening customer confidence, and sustaining a culture of continuous improvement.

This policy is periodically reviewed to confirm its continued relevance and effectiveness.



QUALITY REQUIREMENTS FOR EXTERNAL PROVIDERS


This document defines the minimum quality, documentation, traceability, and compliance requirements applicable to all external providers.

APR-D-004 DETERMINATION OF QUALITY REQUIREMENTS FOR EXTERNAL PROVIDERS PROCEDURE

This document is controlled. The latest revision is available on this website.



Complaint Management


Complaint Submission

Complaints related to laboratory activities may be submitted by customers or other interested parties via the company website, e-mail, telephone, written correspondence or verbal communication. Information regarding the complaint process shall be publicly available on the ASES website.

Complaint Registration and Validation

All complaints shall be forwarded to the Quality Manager and recorded using the AFR-D-100 Customer Complaint Form.
The Quality Manager shall determine whether the complaint is valid and related to laboratory activities. Complaints determined to be outside the scope of laboratory activities shall be documented together with the justification and the complainant shall be informed accordingly.
Validated complaints shall be recorded and monitored in the ALS-D-030 Customer Complaint Log.

Investigation and Decision

Valid complaints shall be investigated by competent personnel who, whenever practicable, are independent of the activities concerned. Investigation results shall be documented in the AFR-D-100 Customer Complaint Form.
Based on the investigation results, the Quality Manager shall approve the final decision. Where required, corrective actions shall be initiated in accordance with APR-D-003.

Response and Closure
An initial response or status update shall be provided to the complainant within one (1) week of the complaint registration.
The complainant shall be informed of the final outcome of the complaint upon completion of the process.
Complaints shall be closed only after completion of the investigation, implementation of any necessary actions and communication of the final decision. The complaint status and closure date shall be updated in the ALS-D-030 Customer Complaint Log.

Download Complaint Form

Please send the completed form to: sales@asesaviation.com